Our Process

At DFL we follow Scrum with Kanban

Customer Participation Is key

At DFL we have adopted Agile methodology for our Implementation, Development and Support Methodology. Agile methodology enables our customer to actively participate in the whole process and enables continuousfeedback and review.

Agile Scrum Methodology


Implementation Methodology

Every Salesforce® Implementation is unique, we implement Salesforce® to enhance
the unique differentiation of our customers business process and at the same time
use the underlying strengths of the Salesforce® platform to enhance leads, retain
and attract customers and integrate into the customers existing IT ecosystem.

  • Discovery and Business Architecture Design
  • Customized Development and Quality Assurance
  • Training and Deployment
  • Ongoing Support

Agile Development Methodology

All our customization is executed using our Agile Scrum with Kanban methodology,
we use Agile accelerator from Salesforce® as our tool of choice All the Agile
ceremonies are held as per schedule.

  • Sprint Planning
  • Daily Scrum
  • Sprint Review, Desk Check
  • Sprint Retrospective

Agile Salesforce® Management Services

At DFL even the support of the Salesforce® platform is as per Agile Scrum with
Kanban. We follow standard ITIL process for support and Agile for development
and enhancements

  • Incident Management
  • Problem Management
  • Event Management
  • Enhancement with Agile Scrum
  • Change Management

Continuous Integrated Development with Salesforce® DX


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